Refund Policy

You buy Gold Dinar credits through our payment provider, Lemon Squeezy, and spend them to unlock premium series. This page explains what happens if something goes wrong.

Credit purchases are final

Once your payment goes through, the Gold Dinars are added to your account and are yours to keep. They do not expire. We do not refund money to your card or payment method for credit purchases. Please check the pack you are buying before you pay.

If you unlock something by mistake

We return Gold Dinars, not money. If you unlock a series you did not mean to, email info@rihland.com within 7 days from the address on your account, tell us which series, and we will put the Gold Dinars back on your balance and remove that unlock.

When we fix it for you

• Charged twice or the wrong amount: we refund the extra charge to your payment method.
• Paid but the credits never arrived: we add them to your account, or refund you if we cannot.
• A technical fault on our side stops you watching a series you unlocked: we fix it, or return the Gold Dinars.
• A series you unlocked is removed from Rihland: we return the Gold Dinars you spent on it.

Your legal rights

This policy does not take away any rights you have under the consumer law where you live that cannot be waived by contract.

Disputes and chargebacks

If something is wrong, please email us first at info@rihland.com. We reply within 3 working days and we want to solve it. Opening a dispute with your bank without contacting us can lead to your account being suspended while it is investigated.

Donations

Donations made through the Support page are voluntary and not refundable, except where a payment was made by mistake. Contact us and we will sort it out.